{"id":32152,"date":"2022-09-10T15:58:23","date_gmt":"2022-09-10T20:58:23","guid":{"rendered":"https:\/\/www.biblia.work\/sermons\/5-ways-email-can-make-or-break-your-ministry-impact\/"},"modified":"2022-09-10T15:58:23","modified_gmt":"2022-09-10T20:58:23","slug":"5-ways-email-can-make-or-break-your-ministry-impact","status":"publish","type":"post","link":"https:\/\/www.biblia.work\/sermons\/5-ways-email-can-make-or-break-your-ministry-impact\/","title":{"rendered":"5 Ways Email Can Make or Break Your Ministry Impact"},"content":{"rendered":"
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Pixabay photo – Pexels<\/div>\n

By Danielle Ripley-Burgess<\/em><\/p>\n

An email from a pastor at our church broke through my cluttered inbox with a powerful message that went beyond its few words.<\/p>\n

I\u2019d been on a group email with Pastor Dave and several others who were helping start up a new small group at my house. In an effort to communicate all the details involved for our new group, we began to email one another to confirm logistics and ask questions.<\/p>\n

In the midst of our email chain, a training document was referenced\u2014something the church had previously put together for new leaders like my husband and me. It was a document we\u2019d not seen before, or knew to ask about. So, I emailed Pastor Dave.<\/p>\n

I responded to our group, \u201cThe coaching tool sounds neat, how do we go about accessing that?\u201d<\/p>\n

In less than an hour, he emailed to respond to my question and included an attachment that I reviewed later that night.<\/p>\n

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Rarely in my experience as a working professional had communicating via email with a ministry leader followed such a fast pace and quick turnaround. The exchange was similar to something I\u2019d expect from people at work, but not from church.<\/p>\n

I wasn\u2019t only impressed, but a little (pleasantly) surprised.<\/p>\n

And as I processed why his email stood out so much in the middle of my crowded inbox, I realized his quick communication with me did more than empower me as a leader. It also made me I feel loved, seen, and heard by my church during the work day.<\/p>\n

Since that initial email exchange with my pastor, I\u2019ve become passionate about helping put words to the invisible, often unspoken, etiquette that lives in the world of email.<\/p>\n

I believe one way to serve and love others well is to simply communicate well. And with 3.8 billion (and counting!) email users in the world, email is a critical mode for churches to utilize when connecting with the church family.<\/p>\n

I\u2019ve also recognized that not all pastors and church leaders have worked in the same email-relient environments as many working professionals, and many may be unaware of the communication that can shepherd a career-minded congregation member well.<\/p>\n

For anyone wanting to gain insight into email culture, here\u2019s a few tips I\u2019ve learned and can offer.<\/p>\n

1. Prompt email replies make people feel valued.<\/strong><\/h3>\n

The first advice I received as an ambitious, 22-year-old account coordinator was to reply to emails within 24 to 48 hours. And while not every industry and workplace runs on the same adrenaline and expectation as an advertising agency, it\u2019s proven to be helpful advice.<\/p>\n

I can\u2019t explain it, but we often feel important when someone gets back to us right away. Even when replies are quick and along the lines of, \u201c<\/em>Received; working on it,\u201d or \u201cThanks for sending. I\u2019ll pray and get back to you,\u201d the confirmation of receipt validates the sender.<\/p>\n

That\u2019s why Pastor Dave\u2019s email meant so much that day. He responded to my question not just within a day, but within less than an hour. While this isn\u2019t always feasible (I don\u2019t always follow the pace myself), it\u2019s a good goal to keep in mind.<\/p>\n

The more prompt a reply, the better.<\/p>\n

2. Eliminating the follow-up email is an act of service. <\/strong><\/h3>\n

Unfortunately, in any environment, it\u2019s common for people to not respond to emails. In families, businesses and congregations, some people just don\u2019t email back.<\/p>\n

In fact, there\u2019s task management software in the workplace that automates email follow ups because it\u2019s expected that people won\u2019t respond. I think we all know that follow ups are important, yet they take time and energy. A task to nudge, circle-back and \u201cbump up\u201d in the inbox will often rest on someone\u2019s shoulders.<\/p>\n

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While everyone deserves grace and gentle reminders, it\u2019s powerful when the communication flows so well that a follow-up email isn\u2019t needed. When our pastor replied with an attachment, without me needing to prompt it, he served me and honored my time.<\/p>\n

3. Emails offer clarity and handlebars.<\/strong><\/h3>\n

The actual attachment that came by way of the email exchange provided a helpful structure and guidance for serving. The document contained a checklist and suggested questions for our team. It was a file I could easily download and open. It made the expectations of leading a small group crystal clear.<\/p>\n

As a working mom juggling career and home responsibilities\u2014on top of leading a new small group\u2014the clarity brought me peace and confidence. I can do this<\/em>, I thought, after reading through the material.<\/p>\n

I appreciated the succinct email that gave me specific steps and didn\u2019t flood me with information not relevant to the topic at hand. This was similar to the tone and flow of my everyday work emails, and I appreciated it.<\/p>\n

4. Emails can often be a preferred mode of connection.<\/strong><\/h3>\n

I email a lot for work. It\u2019s how I often communicate with clients, receive tasks and share feedback. Out of many of the modes of communication\u2014calls, texts, social media, snail mail, online community notifications\u2014I like email if we\u2019re discussing resources and tools because I can remember where to find the tool and easily print it out.<\/p>\n

When our group decided to email with the pastor, it meant a lot that the pastor replied via email. He didn\u2019t call to discuss my question because he preferred talking on the phone. He also didn\u2019t send us a message on a different platform he liked better.<\/p>\n

Sometimes a change of mode is necessary in ministry when sensitive topics come up, but oftentimes when it\u2019s training or small questions, sticking with the preferred mode is ideal\u2014especially if it\u2019s email.<\/p>\n

5. Including others through a \u201ccc\u201d builds unity.<\/strong><\/h3>\n

Our team turned to email because six of us needed to get on the same page and share resources. As we all emailed, many messages went back and forth with clarifications, requested attachments, and appreciation.<\/p>\n

Because everyone used the \u201ccc\u201d function of the email, everyone on the message received the information and tools at the same time. We all felt included\u2014like we were crucial part of this ministry effort. We didn\u2019t have \u201cside conversations\u201d happening in email.<\/p>\n

The day Pastor Dave took a moment out of his day to quickly respond to my email, I was on the receiving end of a small act that made the biggest difference. His small act of service was rooted in an intention to communicate well\u2014which in turn, can be a ministry unto itself.<\/p>\n

A short email reply can send a loud message to those you lead.<\/p>\n

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Danielle Ripley-Burgess<\/h2>\n

@DanielleisB<\/strong><\/p>\n

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Danielle is a Kansas City-based award-winning communications professional. \u00a0She is a two-time colon cancer survivor and the author of Unexpected: 25 Advent Devotionals.<\/em><\/p>\n<\/div>\n